Specialized Service
From a family owned and operated company (to make and keep you happy)
We are a family run company with over 30 years’ experience, that focuses on customer service to treat our customers as we would like to be treated. We aren’t perfect, but we do try and do everything to the best of our ability. We are who you are! No fine print, hidden costs, or toll-free numbers to nowhere. If there’s a problem, it’s covered. Should you need support, our in-house service team is dedicated to solving problems quickly and efficiently so you can get back to your routine. Metro Flooring was founded on the tradition of old-fashioned face to face customer service. We are a local part of the community, go to the same schools, give to local charities, and see you in the grocery store. We are here for you today, tomorrow and for generations to come.
Confidence and Peace of Mind
Shopping should be joyful, not stressful. That’s why at Metro Flooring, we start with competitively discounted pricing. Then we back it up with the most complete and comprehensive warranties in the industry including our exclusive 30-Day Replacement warranty on all products. We commit to doing a great quality installation and offer a lifetime installation warranty on all of the flooring we install. If there is ever a problem with your flooring installation for as long as you own it, we will fix it at no charge to you. Our in-house server team is dedicated to solving problems quickly and efficiently so you can get back to your routine.
Awesome Recommendation Sources
In today’s multimedia world, there are lots of places where you can see that we don’t just talk the talk, we walk the walk. Check us out on Yelp, Customer Lobby, the BBB, Angie’s List or Google, and you will see that we are truly a company that you want to do business with. We have an in-house service department. We hope that you never need service on your products- but if you do, we are able to respond quicker than anyone. We won’t brush you off to some anonymous call center. We will resolve your issues. We’re open 7 days a week! We are here, every day. You will always be able to get hold of us when other companies aren’t available (or don’t want to be).
Accurate Measurement and Estimate
Be careful of flooring prices too low to be true. Unfortunately, some flooring retailers will offer a lower price per square foot, only to make up the difference when they measure your home. They may add unwarranted extra charges. Metro Flooring is committed to providing a comprehensive flooring purchase at competitive prices by giving you exact prices, not a rough estimate of what to expect.
Value
In today’s world, we are all concerned about the bottom line. As one of the West Coast’s largest flooring retailers, our purchasing power allows us to offer you outstanding values. Metro Flooring has worked to be able to offer high quality products at affordable prices. Most people are concerned with price one time, but quality forever. While we don’t think your carpet will last forever, we do want it to last as long as you expect it to. We are extremely competitively priced, and we have worked in this climate to provide excellent choices in all price ranges.
Designers On Staff Offering Superlative Personal Service
You will never have to go it alone. We provide the product, the consultation, the in-home measure, the installation and the after-sale service you deserve. Professional design advice to help you determine what the best products are and to help you solve any and all interior design dilemmas. They work in our showroom and in our client’s homes or businesses, helping make everything look fabulous. They’re here for you from the moment you step into Metro Flooring until the flooring is completely installed. Every step of the way, they’re here to make your experience wonderful. We always say that our designers will help as little or as much as you like. That means they can help with something simple, like choosing a rug, and they can also handle a big project, like a whole house remodel. Maybe you’re not sure what you need; in- stead, you’re just saying “Help! I don’t know where to start!” Cue a Metro Flooring designer: We’ll come to the rescue and help you figure out what’s next. Our designers are really awesome. They can design in a variety of styles. They love to collaborate with all kinds of clients, whether you know exactly what you want or you’re just figuring out your personal style. They’ll work with you until you’re confident that it’s just the way you want it.
Quality Selection in a Beautiful Showroom
We have the largest selection of floor covering in San Diego. We offer a complete selection of carpet from inexpensive to ultra-luxurious. We have hundreds of types of wood in many different types of species and finishes. If you are looking for a wood floor, we have you covered. Metro Flooring has an amazing assortment of ceramic and porcelain tiles, many types of stone and unique decoratives for your floor. We also carry lots of performance flooring alternatives in our laminate and high-performance waterproof vinyl flooring sections. Most importantly, we only carry first quality running line items. We aren’t clearing out flooring no one else wants that may be defective or made in a way that endangers your health or more.
Expert Installation and Installation Materials
There are lots of ways to complete a flooring installation and unlike some of our competitors, we focus on using high quality components to install our products to the best level they can be done, and more importantly we use contractors that know what they are doing and care about the finished result. All our installation teams are experienced, licensed, and insured, giving you the ultimate in satisfaction. We only use premium setting materials, grouts, upgraded underlayments, adhesives, cushion, etc. We are trying to stay ahead of the curve by using better products to go with our installation.
Carpet and Cushion
We use upgraded installation components including always power stretching, premium tack strip, and experienced installers. Our carpet cushion alternatives offer the best feel with lifetime of the house warranties on the products.
Hardwood Flooring
We install with Bostik Green Force a high-performance hardwood flooring adhesive and moisture control membrane all in one. The elastomeric characteristics of Green Force™ establish an anti-fracture membrane that can bridge cracks up to 1/8”. This superior elasticity allows Green Force™ adhesive to move with the floor as it expands and contracts with changes in humidity and temperature over its lifetime. Green Force™ also comes with Bostik’s BLOCKADE® antimicrobial protection, which inhibits the growth of bacteria, mold or mildew on the surface of the cured membrane. The cured membrane resists stains caused by mold. This adhesive has zero VOC’s.
Waterproof Flooring
We install using wood installers who work with the real stuff to make the alternative products look like the real McCoy. When needed we install with Silencer acoustical underlayment with moisture barrier which reduced floor noise by providing excellent sound absorption with a 100% recyclable and environmentally friendly product. It contains Ultra-Fresh anti-microbial treatment and helps eliminate minor subfloor imperfections.
Laminate Flooring
We install using wood installers who work with the real stuff to make the alternative products look like a wood floor. We install with Eco-Ultimate Silencer, an acoustical underlayment that reduces floor noise by offering excellent sound absorption and is 100% recyclable and environmentally friendly. It is made with recycled granulated rubber tires and high density frothed polyurethane foam using rapidly renewable resources (soybeans polyols and vegetable oils). It contains Ultra-Fresh antimicrobial treatment and helps eliminate minor subfloor imperfections. With Crushpruf technology it resists indentation that enables your floors to perform to their fullest potential and last a lifetime.
Ceramic and Porcelain Tile
We install with upgraded setting materials and TEC Power Grout which maximizes performance while providing ease of use. Its unique formulation is stain proof* and provides strong, color consistent joints free of efflorescence that is resistant to shrinking and cracking. Power Grout provides excellent performance in virtually any environment, including high traffic and wet conditions, and in residential and commercial applications. It is stain proof and never needs sealing. It is guaranteed for color uniformity and zero efflorescence. It is mold and mildew resistant and has zero VOC.
Natural Stone
We install with upgraded setting materials and TEC Power grout (See Tile). Over concrete we install with AFM Anti Fracture Membrane is made up of a tough fabric top with an aggressive rubberized adhesive that has the flexibility and strength to withstand structural movement and concrete shrinkage cracks up to 3/8″ without transferring the stress load to the finished tile topping. AFM keeps the unsightly reflective cracks (from the expansion and contraction of shrinkage cracks) from surfacing in expensive floor finishes. AFM-WM is suitable as an anti-fracture membrane. We do deep cleaning after installation and then seal with Porous Plus 511 sealer which is a penetrating sealer designed for the protection of the most porous surfaces. 511 Porous Plus forms an invisible barrier that is resistant to moisture and stain while allowing any vapor to escape. Independent tests show 511 Porous plus outperforms competitive products.
